Refund policy
We want you to love what you receive from Swarora! Here’s everything you need to know about our return, exchange, and refund process:
Returns/Refund
We only accept returns if:
- The product you received is damaged, or
- You received the wrong item by mistake.
To process a return, you must have a full unboxing video taken from the start, showing the damage or wrong product clearly. If approved, we’ll arrange a pickup from your address and issue you a credit note, which you can use for your next order.
We do not offer cash refunds under any circumstance. However, in some cases, you may be eligible for a credit note.
Missing Item
If any item is missing from your package, please contact us with a full unboxing video from the start, clearly showing what you received.
- If the missing item is in stock, we’ll send it to you as soon as possible.
- If it's out of stock, we’ll issue a credit note for it.
Refunds are not provided for missing items.
Exchanges (Only for Rings)
We offer size exchanges for finger rings only.
- Shipping charges of ₹200 (both ways) will be paid by the customer.
- Exchange will be done at the same delivery address.
- The process may take 08–10 days.
Important
You must raise your return or exchange request within 3 days of receiving your order. After 3 days, your order becomes final sale and is not eligible for return or exchange.
How to Reach Us
Email us at: swarora06@gmail.com
WhatsApp: +91 8625923584